FAQS

Frequently questions

Is the pool heated?
Our crystal pool is not heated. The opening and closing hours are from 10:00 to 21:00 and are available throughout the year.
Does the hotel have parking?
Our hotel does not have parking as it is in the heart of Seville. You can find the closest one (a 5-minute walk) on Calle Albareda, 18..
Is breakfast included in the price of my reservation?
It will be included exclusively in those vouchers ´Regala Welldone´ that contain it and in those rates chosen with breakfast.
How long do I have to cancel for free?

According to your selected rate. Normally between one and two weeks before your arrival, with the exception of the non-refundable rate. The hotel will be flexible in its cancellation policy for the duration of the Covid-19 pandemic.

Do you have a 24 hour reception?

We have a 24-hour reception and we will be available whenever you need it.

Can I travel with a pet?

We do not allow pets in our establishments.

What time is Check-in and Check-out?

Check in at 14:00 and check out at 11:00, although we always serve our customers at the time they are scheduled to arrive, we provide them with all the information and store their suitcases.

How do you get to the hotel and the rooms?

Our hotels are accessed with a modern code system that we provide you upon arrival.

Is smoking allowed?

Welldone Hotels are smoke-free spaces.

Do you have single beds?

All our rooms are doubles except for the suite that has two rooms and, in addition, a sofa bed.

Do you have room service?

We have daily cleaning service and breakfasts. If you need items such as towels, pillows or iron, you just have to contact us.

Can I store my luggage at the hotel?

Of course, we have areas enabled for it throughout the day.

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