Is the pool heated?
Does the hotel have parking?
Is breakfast included in the price of my reservation?
How long do I have to cancel for free?
According to your selected rate. Normally between one and two weeks before your arrival, with the exception of the non-refundable rate. The hotel will be flexible in its cancellation policy for the duration of the Covid-19 pandemic.
Do you have a 24 hour reception?
We have a 24-hour reception and we will be available whenever you need it.
Can I travel with a pet?
We do not allow pets in our establishments.
What time is Check-in and Check-out?
Check in at 14:00 and check out at 11:00, although we always serve our customers at the time they are scheduled to arrive, we provide them with all the information and store their suitcases.
How do you get to the hotel and the rooms?
Our hotels are accessed with a modern code system that we provide you upon arrival.
Is smoking allowed?
Welldone Hotels are smoke-free spaces.
Do you have single beds?
All our rooms are doubles except for the suite that has two rooms and, in addition, a sofa bed.
Do you have room service?
We have daily cleaning service and breakfasts. If you need items such as towels, pillows or iron, you just have to contact us.
Can I store my luggage at the hotel?
Of course, we have areas enabled for it throughout the day.