{"id":1661,"date":"2020-12-04T13:40:50","date_gmt":"2020-12-04T13:40:50","guid":{"rendered":"https:\/\/www.welldonequality.com\/en\/?page_id=1661"},"modified":"2021-09-15T12:03:02","modified_gmt":"2021-09-15T12:03:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.welldonequality.com\/en\/faq\/","title":{"rendered":"FAQS"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#111111&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;#c1ba97&#8243; background_color_gradient_end=&#8221;#111111&#8243; background_enable_image=&#8221;off&#8221; background_position=&#8221;top_center&#8221; background_blend=&#8221;multiply&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;80px||||false|false&#8221;][et_pb_fullwidth_post_title meta=&#8221;off&#8221; _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Playfair Display||||||||&#8221; title_text_align=&#8221;center&#8221; title_text_color=&#8221;#ffffff&#8221; title_font_size=&#8221;46px&#8221; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;100px||||false|false&#8221;][\/et_pb_fullwidth_post_title][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#111111&#8243; custom_padding=&#8221;21px||0px|||&#8221;][et_pb_row _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;28px&#8221; custom_padding=&#8221;13px||2px|||&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221;][et_pb_divider _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#111111&#8243; custom_padding=&#8221;2px||2px|||&#8221;][et_pb_row _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Playfair Display|700|||||||&#8221; header_text_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||8px|||&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Frequently questions<\/h1>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#ffffff&#8221; open_toggle_background_color=&#8221;#111111&#8243; closed_toggle_text_color=&#8221;#ffffff&#8221; closed_toggle_background_color=&#8221;#111111&#8243; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; body_text_color=&#8221;#ffffff&#8221; background_color=&#8221;#111111&#8243; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#e09900&#8243;][et_pb_accordion_item title=&#8221;Is the pool heated?&#8221; open=&#8221;off&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;10px||10px||false|false&#8221; toggle_font=&#8221;Playfair Display||||||||&#8221;]<em>Our crystal pool is not heated. The opening and closing hours are from 10:00 to 21:00 and are available throughout the year.<\/em>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Does the hotel have parking?&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;Playfair Display||||||||&#8221; open=&#8221;off&#8221;]<em>Our hotel does not have parking as it is in the heart of Seville. You can find the closest one (a 5-minute walk) on Calle Albareda, 18..<\/em>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Is breakfast included in the price of my reservation?&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;Playfair Display||||||||&#8221; open=&#8221;off&#8221;]<em>It will be included exclusively in those vouchers \u00b4Regala Welldone\u00b4 that contain it and in those rates chosen with breakfast.<\/em>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How long do I have to cancel for free?&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;Playfair Display||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p><em>According to your selected rate. Normally between one and two weeks before your arrival, with the exception of the non-refundable rate. The hotel will be flexible in its cancellation policy for the duration of the Covid-19 pandemic.<\/em><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do you have a 24 hour reception?&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;Playfair Display||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p><em>We have a 24-hour reception and we will be available whenever you need it. <\/em><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I travel with a pet?&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;Playfair Display||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p><em>We do not allow pets in our establishments.<\/em><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What time is Check-in and Check-out?&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;Playfair Display||||||||&#8221; open=&#8221;on&#8221;]<\/p>\n<p><em>Check in at 14:00 and check out at 11:00, although we always serve our customers at the time they are scheduled to arrive, we provide them with all the information and store their suitcases.<\/em><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do you get to the hotel and the rooms?&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;Playfair Display||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p><em>Our hotels are accessed with a modern code system that we provide you upon arrival. <\/em><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Is smoking allowed?&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;Playfair Display||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p><em>Welldone Hotels are smoke-free spaces. <\/em><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do you have single beds?&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;Playfair Display||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p><em>All our rooms are doubles except for the suite that has two rooms and, in addition, a sofa bed.<\/em><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do you have room service?&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;Playfair Display||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p><em>We have daily cleaning service and breakfasts. If you need items such as towels, pillows or iron, you just have to contact us. <\/em><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I store my luggage at the hotel?&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;Playfair Display||||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<p><em>Of course, we have areas enabled for it throughout the day.<\/em><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.7.7&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#111111&#8243; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px||27px|||&#8221; global_module=&#8221;2193&#8243; saved_tabs=&#8221;all&#8221;][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently questionsOur crystal pool is not heated. The opening and closing hours are from 10:00 to 21:00 and are available throughout the year.Our hotel does not have parking as it is in the heart of Seville. You can find the closest one (a 5-minute walk) on Calle Albareda, 18..It will be included exclusively in those [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-1661","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.welldonequality.com\/en\/wp-json\/wp\/v2\/pages\/1661","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.welldonequality.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.welldonequality.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.welldonequality.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.welldonequality.com\/en\/wp-json\/wp\/v2\/comments?post=1661"}],"version-history":[{"count":20,"href":"https:\/\/www.welldonequality.com\/en\/wp-json\/wp\/v2\/pages\/1661\/revisions"}],"predecessor-version":[{"id":2713,"href":"https:\/\/www.welldonequality.com\/en\/wp-json\/wp\/v2\/pages\/1661\/revisions\/2713"}],"wp:attachment":[{"href":"https:\/\/www.welldonequality.com\/en\/wp-json\/wp\/v2\/media?parent=1661"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}